Looking for Costumer Success Director

B2B SaaS data platform

As our Director of Customer Success you are ultimately responsible for the complete post-sales lifecycle of a PDM customer, and through your partnership, users will derive maximum value from being a part of PDM, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company and your team manages our most strategic customers. Customer Success is PDM’s top priority, and it will be your responsibility to develop and improve our processes to efficiently take over ownership post-sales, ensure continuous engagement and industry-leading customer satisfaction. This is as a key role in a young, highly recognized SaaS startup. As PDM’s adoption is growing exponentially, you will be an essential early team member, reporting to the CEO.

You’re excited about this opportunity because you will…

improve the customer journey while onboarding by developing automated communication and maximizing user engagement.
work closely with the engineering and product team by sharing customer feedback.
work hand-in-hand with sales to assure a seamless customer experience.
automate tracking to increase user engagement of the free tier, and demonstrate upselling opportunities.
establish data-driven tracking models to maximize user retention
engage with users by conducting surveys and user outreach.
build your team to be the trusted Point-of-Contact for our customers and help them deliver pro-active customer care and reactive technical support to maximize customer retention.
partner with leaders across the organization to contribute to the overall strategic direction.
oversee support team.
work closely with the professional services team.

We’re excited about you because you…

share a tech and data-driven mindset.
have 5 years of experience at multiple companies in the complex data, B2B SaaS Space.
have built Customer Success processes from scratch.
have a track-record of improving your customer’s satisfaction.
have an always positive attitude.
have the proven ability to develop a team through coaching, mentoring, training, setting goals, and performance objectives.
have strong business judgment and decision-making skills; ability to identify, prioritize and articulate highest impact initiatives.
are excellent with your communication skills; have the ability to deliver complex ideas to diverse audiences and partners.
demonstrate passion for PDM’s mission.

To apply email us at careers@pdmautomotive.com